Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Scripts files from the server


One of the main themes over the last couple of chapters, has been performance. That's not an accident. Whether you're sending AJAX requests to the client from the server, or sending script files from the server to the client - whether you're executing synchronously, or asynchronously - it's important to always consider "what impact will this have on the user experience, can I improve that, and (if not), is it worth it?"

Often, a few-millisecond delay in processing is well worth the added or improved functionality that a given feature might add, but even so, it's important to consider whether there is a more efficient way to accomplish the same end-goal. "Lag", or non-responsiveness, is a cumulative frustration. Here are a few things to avoid, in order to maintain a positive user experience. These are not hard "rules" that must always be followed, but they are general guidelines that, if you go against, you should consider the reason, and if there is an alternative...