Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Logging


Note

Note: While there is a feature called Session debug logging, this section is about the system log and how to use logging within scripts effectively for troubleshooting your code.

Logging is something that you can employ both server-side, and client-side. There are several useful logging API methods that can be employed for various purposes, and in different situations: info(), warn(), and error(), each with respectively higher levels of significance. These three types of logging methods are available both from the GlideSystem API (available within all server-side scripts as the gs object) on the server, and from the console API on the client.

An informational message (using gs.info() on the server, or console.info() on the client) is meant to inform a curious admin perusing the logs, of some important state information, or perhaps about successful execution and final state of a particularly complex script. This is especially useful when no other state information is necessarily...