Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Extending the task table


The task table is an incredibly powerful base table, yet interestingly, no records should ever be created directly on the task table. Instead, task records are created on child tables; tables that extend the task table. In fact, if you attempt to create a new task directly from the task table, you'll find that you're redirected to the task interceptor instead, which disambiguates which sort of task you'd like to create:

To extend the task table and inherit any relevant fields and business logic, start by navigating to System Definition | Tables. On the list of tables, click New from the top-left.

Since we've already created the Virtual War Rooms table, let's create a sub-table that also extends the task table. We'll call it War Room Task, so enter that into the Label field of the New table form, then press Tab. The Name field will auto-populate with an appropriate name: u_war_room_task.

In the Add module to menu field, select the Virtual War Room application menu...