Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Integrated development environment


In previous versions of ServiceNow, Script fields consisted of little more than string text fields with some syntax highlighting. However, in Geneva and later (including Helsinki, and soon, Istanbul) the Script fields have become more IDE-like. These fields which are designed to accept scripts now support more advanced syntax highlighting, error checking (otherwise known as Linting), and even some degree of intellisense-style code auto-completion for known APIs:

For server side scripts with access to the current object for example, the new Script field IDE will even auto-complete and predict field names (though this only works on table-specific records after the record has been saved):

If it is not already acon your instance, you can enable this functionality by activating the syntax editor plugin (com.glide.syntax_editor).

In the event of an error, the syntax editor will parse your code and attempt to detect the error for you, highlighting the appropriate...