Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Chapter 9. The Server-side Glide API

In 2003, CEO Fred Luddy started a company called GlideSoft, which specialized in IT Service Management applications. Three years later, the company changed its name to ServiceNow, but the Glide name stuck for the API!

The Glide API is available on both the server and the client (though only a subset of the API is available on the client), and it consists largely of several classes about which we'll learn in this chapter; several of which are:

  • Server-side Glide classes:

    • GlideRecord

    • GlideAggregate

    • GlideElement

    • GlideDate and GlideDateTime

    • GlideSession

    • GlideSystem

  • Client-side Glide classes:

    • GlideRecord

    • GlideAjax

    • GlideForm

    • GlideList2

    • GlideMenu

    • GlideUser

Each class in the Glide API may consist of methods (executable functions within the class), and properties (variables stored within the class, which may be set on initialization of a new instance of the class).

Note

This chapter largely consists of API documentation. We recommend that you read through it once...