Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

GlideUser


The GlideUser API class in ServiceNow provides methods that allow you to get information about the current user, their roles and permissions, and their preferences; all without needing to rely on much slower GlideRecord queries.

The GlideUser class has no constructor method, and instead it is generally declared by calling the GlideSystem method: gs.getUser(), which returns the GlideUser object.

getPreference() and savePreference()

The getPreference() method of the GlideUser class allows you to retrieve the value of one of the user's user preferences. User preferences are stored within the sys_user_preference table, and consist of things like how many records to display per page in a given list, or what update set is currently selected.

This method accepts one argument: a string containing the name of the preference to retrieve.

The getPreference() method returns a string containing the value of the preference requested, or null if no such preference is defined.

savePreference() on the...