Book Image

Mastering Salesforce CRM Administration

By : Rakesh Gupta
Book Image

Mastering Salesforce CRM Administration

By: Rakesh Gupta

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (20 chapters)
Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Chapter 8. Automating Complex Business Processes

In the previous chapters, we discussed the overview of Visual Workflow. We also talked about the benefits of using Visual Workflow and a few use cases where we can use it. We also learned the way of setting up an approval process. This chapter starts with an overview of the Process Builder. We will take the discussion forward to discuss the difference between various automation tools and when to use what. Then, we will go through step-by-step instructions to create a process using Process Builder. The following topics will be covered in this chapter:

  • Process Builder overview

  • Difference between Process Builder and other tools

  • Auto-creating a child record

  • Auto-updating child records

  • Posting messages to a Chatter group

  • Auto-submitting records into the approval process