The course of this chapter was flexible. Our purpose was to present the capabilities of GLPI and give a sense of what it is able to do. It is a valuable extension and it fully integrates into our OCS-NG platform. And if it does not mess up anything, why not give it a go and play around with it? Thus, we have seen how to set it up and configure briefly.
We presented most of its features, while always bringing up associations from the real-world. This way, we can see when and how and if we need to use some of those functions within our environment. GLPI can also be extended by the use of plugins. Sometimes we are asked to create reports, and if such a situation happens, we need to get those papers printed as fast as possible. GLPI has an inbuilt mechanism to generate all kinds of reports.
Once we get the hang of GLPI, we endeavored into carrying out administrative tasks with it and how to manage the database to get the most out of it. It incorporates an advanced helpdesk and issue-tracking...