We have all been there. Sometimes we might face such a weird situation that despite all of our efforts, we cannot solve it by ourselves. That's the beauty of communities and helping each other as more eyes can be more attentive to details and the know-how and experience is merged together. The OCS-NG site offers support forums that are active.
As the members of the community are not able to troubleshoot and debug on your setup and infrastructure, it is extremely important to provide the maximum amount of information you can. This means gathering all of the logfile outputs, including agents (those that are struggling), communication server logs, Apache logs, and even the configuration files. The specification details of your platform and version numbers are required.
Keep in mind that the vast majority of the community is from France. English for most people is their second if not third (or even more) language. This means their answers might not...