This chapter delimited the kind of problems we can encounter. Soon enough, we get to know the ropes of possible issues of each component of the OCS-NG inventory solution and how to begin with troubleshooting in the respective situations. Logging is without any doubt the most important practice that any application can do. During this chapter, we presented where the logs are stored and how to take the magnifying glass on them.
We started out with probably the most common problem. We understood how to identify those computer clients that do not send in their inventory. When managing a significant number of machines—more than a dozen—we need to recognize when some of the devices are skipped. When we administer just a handful of clients, leakages are obvious.
The likelihood of running into issues with agents is evidently higher than with the main server backend. The reason for this is mostly because we have to deal with hundreds, if not tens of thousands, of agents on different machines...