Book Image

CMS Made Simple 1.6: Beginner's Guide

Book Image

CMS Made Simple 1.6: Beginner's Guide

Overview of this book

CMS Made Simple is a an open source content management system that allows rapid website development in a fraction of the normal time, avoiding hours of coding by providing modules and 3rd Party add-ons. With this book in hand you will be able to harness the power of this modular and extendable content management system at your fingertips.This guide for CMS Made Simple is based on practical and working solutions allowing you to understand how this powerful and simple application can support you in your daily work. The workshop helps you create engaging, effective, and easy-to-use CMS websites for businesses, clubs, or organizations.This is a step- by-step case study, aimed at helping you build a complete professional website with CMS Made Simple. You can take a ready-to-use template or implement your own custom design, enrich the website with features like a photo gallery, an e-commerce solution with PayPal checkout, and forms of any complexity or popular JQuery effects and finish it off by optimizing it for search engines. The useful HTML and CSS code snippets are optimized and can be easily adapted for your own projects. Chapter by chapter you will put yourself in the role of web designer, developer, administrator, and business manager, thus learning every aspect needed for building rich websites that are very simple to manage.
Table of Contents (17 chapters)
CMS Made Simple 1.6
Credits
About the Author
About the Reviewers
Preface

Implementing service desk functionality


There are over 300 third-party modules in CMS Made Simple, and this number grows weekly. Some modules do not work as expected, as there is no quality assurance for the third-party modules. However, sometimes you do not need to use a dedicated module to solve your requirements. With some creativity you can divert modules from its intended use to create your own functionality.

There is no sophisticated module for the service desk in CMS Made Simple. However, if you need it to handle support tickets, then you can use the module CGFeedback; which was originally created to handle comments for the pages or news articles. Although this module has not been developed to handle support tickets, it can be used to solve the required features with some advanced customization.

Managing visitors' logins

Before you set up the service desk feature on your website, you have to install the module FrontEndUsers. The FrontEndUsers module is a kind of membership management...