Book Image

Jira Quick Start Guide

By : Ravi Sagar
Book Image

Jira Quick Start Guide

By: Ravi Sagar

Overview of this book

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators.
Table of Contents (10 chapters)

How to decide which application to use?

Jira comes in three different flavors that we discussed briefly earlier. Now, if you're wondering whether you should be using Jira Core, Jira Software, or Jira Service Desk, then in this section we'll discuss how to choose which application is right for you.

Let's go through a high-level overview of these three applications:

  • Jira Core is primarily Jira
  • Jira Software is an application added to Jira Core; it provides Scrum and Kanban boards
  • Jira Service Desk is an application added to Jira Core; it provides a customer portal, service requests, SLAs, and queues

The following table describes the potential uses of the three applications by various teams:

Jira Core Jira Software Jira Service Desk
Business teams that need a tool to plan and track their activities. Teams that can use Jira Core: marketing, operations, HR, legal, and finance. Any other team can use Jira Core. Software development teams building and shipping software. Methodologies supported by Jira Software: SCRUM83 and Kanban. Jira Software supports typical Agile concepts along with standard Agile-based reports. Service desks and IT support desks helping customer issues. It can be used to implement ITSM or ITIL. Key features include: customer portal, integration with Confluence for self-service, SLAs, and queues. Jira Service Desk doesn't put restrictions on the number of customers raising tickets.

The best part is that all three applications can be used together. You can have one Jira instance in your organization where a few teams can have their projects running on Jira Core without any Agile boards, the development team can have their projects with Jira Software, and the service desk team can have their project running on Jira Service Desk.

In most cases, it makes sense to have just one instance running all three applications, but these applications can be run on separate instances as well.