Book Image

Jira Quick Start Guide

By : Ravi Sagar
Book Image

Jira Quick Start Guide

By: Ravi Sagar

Overview of this book

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators.
Table of Contents (10 chapters)

Configuring Jira Service Desk

There're various configurations available in Jira Service Desk. These options are available under the Project settings of your project. The majority of these configurations are specific to a Jira Service Desk project and define how your customers will interact with the Service Desk.

Let's look at the important configurations.

Request types

Earlier, we discussed the customer portal, which is a simple interface for end users. They get to choose the different types of request, which are internally mapped to a specific Issue type. Under this section, you can create a new request type and modify existing ones, as shown in the following:

Figure 9

Enter the Request name, such as Hardware...