In this chapter, we'll discuss how to implement a help desk using Jira Service Desk to take care of IT help desk and support requests, which isn't just easy to use but also comes with pre-configured features of a ticketing system out of the box.
We'll first begin with various aspects of a typical help desk system, then we'll quickly create a Jira Service Desk project and go through its various features to understand how it can help us implement a great service desk.
Topics covered in this chapter include the following:
- Using Jira Service Desk for help desks
- Overview of help desks
- Creating a Jira Service Desk project
- Configure Jira Service Desk
- Jira Service Desk reports