Book Image

Jira Quick Start Guide

By : Ravi Sagar
Book Image

Jira Quick Start Guide

By: Ravi Sagar

Overview of this book

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators.
Table of Contents (10 chapters)

Using Jira Service Desk for Help Desks

In this chapter, we'll discuss how to implement a help desk using Jira Service Desk to take care of IT help desk and support requests, which isn't just easy to use but also comes with pre-configured features of a ticketing system out of the box.

We'll first begin with various aspects of a typical help desk system, then we'll quickly create a Jira Service Desk project and go through its various features to understand how it can help us implement a great service desk.

Topics covered in this chapter include the following:

  • Using Jira Service Desk for help desks
  • Overview of help desks
  • Creating a Jira Service Desk project
  • Configure Jira Service Desk
  • Jira Service Desk reports