Book Image

Jira Quick Start Guide

By : Ravi Sagar
Book Image

Jira Quick Start Guide

By: Ravi Sagar

Overview of this book

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators.
Table of Contents (10 chapters)

Creating a Jira Service Desk project

Let's create a Jira Service Desk project in our instance. We've already enabled a Jira Service Desk subscription in our instance.

Perform the following steps to create a Jira Service Desk project:

  1. Go to Jira settings | Projects and then click on the Create project button in the top-right corner, as shown here:
Figure 1
  1. Click on Classic project | Change template and select IT service desk, as shown here:
Figure 2
  1. In the Create project screen, enter the Name of the project and click on the Create button, as shown here:
Figure 3
  1. Your new Jira Service Desk project is ready. The screen will be similar to the following:
Figure 4

You can start using this project straightaway as the IT service desk template comes with out-of-the-box configurations; however, we'll go through various aspects of the project to understand how...