Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Chapter 10: Power Virtual Agents in Teams

As we have seen throughout this book, Microsoft Teams contains a wide range of capabilities outside of the core collaboration feature set. Over the last couple of chapters, we have introduced the idea of Teams as a platform, exploring how to integrate low-code app development with Power Apps and incorporate workflows with Power Automate. Again, these tools are components of Microsoft Power Platform – a suite of low-code and no-code tools that integrate directly into Teams.

Power Virtual Agents, another service within the Power Platform, facilitates the easy creation of chatbots that can answer questions and work with data your teams use. In this chapter, we will refer to Power Virtual Agents as simply chatbots. These chatbots can be built and deployed directly inside of the Teams client.

In this chapter, we will cover the following topics:

  • Building a bot
  • Integrating with Power Automate
  • Publishing a bot
  • Monitoring...