What this book covers
This book has 19 chapters, covering all aspects of Microsoft Teams. It starts by explaining the basic organizational structure and architecture behind Microsoft Teams and then dives into exploring features, including a deep dive on planning and deploying Teams Phone solutions. Finally, it concludes with planning and adoption, governance, and reporting:
Chapter 1, Taking a Tour of Microsoft Teams, introduces the Microsoft Teams product, features, architecture, and terminology.
Chapter 2, Approvals, provides an overview of how the Approvals app can be used in Microsoft Teams to create approval workflows.
Chapter 3, Task Management in Teams, brings together Planner, To Do, and the Tasks app for managing personal and group tasks.
Chapter 4, Bookings in Teams, introduces the Bookings app and how it can be used to allow external customers the ability to book appointments.
Chapter 5, Conducting Teams Meetings, walks through conducting scheduled, channel, and ad hoc meetings in Teams.
Chapter 6, Microsoft Teams Rooms, introduces Microsoft Teams Rooms—dedicated devices for presenting content in meetings.
Chapter 7, Live Events, provides information on conducting broadcast-style meetings for internal and external attendees.
Chapter 8, Power Apps in Teams, introduces Teams as a development and application integration platform.
Chapter 9, Workflow Integration, shows how Teams can be used to bring users, applications, and business processes together through workflows.
Chapter 10, Power Virtual Agents in Teams, demonstrates how Power Virtual Agents and chatbots can be used to add interactive applications to the Microsoft Teams environment.
Chapter 11, Planning for Teams Phone, is a deep-dive into the Teams Phone architecture, providing guidance on how to design a Microsoft Teams-based telephony solution.
Chapter 12, Deploying Teams Phone, builds on the knowledge acquired in Chapter 11, Planning for Teams Phone, and demonstrates how to successfully deploy a Teams Phone system.
Chapter 13, Configuring Advanced Teams Phone Features, provides guidance on configuring advanced features such as auto attendants and call queues.
Chapter 14, Teams Devices, gives an overview of devices specifically designed for the Teams environment, including headsets, desk phones, and Surface Hub devices.
Chapter 15, Planning and Adoption, outlines the Microsoft Adoption Framework for helping organizations generate excitement and scale Teams deployments.
Chapter 16, Governance, introduces concepts regarding the overall life cycle planning for Microsoft Teams.
Chapter 17, Integration with Exchange Server, shows how Teams works with Microsoft Exchange Server and Exchange Online.
Chapter 18, Security and Data Protection, demonstrates the security, data protection, and compliance controls that are available to protect organizational data and Teams users.
Chapter 19, Reporting in Teams, introduces the reports and dashboards that can be used to review Teams usage.
Appendix A, Direct Routing and Operator Connect, provides an overview of Operator Connect and Direct Routing, as well as general configuration guidance.