Book Image

Troubleshooting NetScaler

By : Raghu Varma Tirumalaraju
Book Image

Troubleshooting NetScaler

By: Raghu Varma Tirumalaraju

Overview of this book

NetScaler is a high performance Application Delivery Controller (ADC). Making the most of it requires knowledge that straddles the application and networking worlds. As an ADC owner you will also likely be the first person to be solicited when your business applications fail. You will need to be quick in identifying if the problem is with the application, the server, the network, or NetScaler itself. This book provides you with the vital troubleshooting knowledge needed to act fast when issues happen. It gives you a thorough understanding of the NetScaler layout, how it integrates with the network, and what issues to expect when working with the traffic management, authentication, NetScaler Gateway and application firewall features. We will also look at what information to seek out in the logs, how to use tracing, and explore utilities that exist on NetScaler to help you find the root cause of your issues.
Table of Contents (17 chapters)
Troubleshooting NetScaler
Credits
Notice
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

NetScaler modes


Let's take a look at the various nodes that the NetScaler operates in. First, we'll look at two different ways in which the NetScaler behavior is influenced, based on how your Virtual IPs are configured.

Endpoint and Nonend point mode

Let's clarify upfront that this isn't a knob you will find on the NetScaler and, as such, it doesn't pertain to the set of options you can select under System | Settings | Configure Modes. Instead, it refers to how the NetScaler handles the TCP connection when features such as Compression, TCP Buffering, SSL Offload, and AppFw (which require the packet to be written) are in play.

As a consequence of this rewriting, when operating in the Endpoint mode, the NetScaler takes ownership of reliable TCP delivery, managing window sizes and MTU independently for both legs of the conversation. So, if in your troubleshooting, you see that NetScaler is ACKing a packet before the server has sent in its ACK, it is down to the NetScaler acting in the Endpoint mode.

Now, with this understanding out of the way, let's look at some of the modes that are not enabled by default and what their impact on your environment will be.

ANY, L4, or L7 modes

You need to consider what level of protocol processing is in play. NetScaler has the most to offer in performance when it's running a protocol natively (as in, you select a VIP type that matches the type of traffic), for example, HTTP. This is also where it can offer the most security as it is able to inspect pretty much everything in the flow.

When troubleshooting, however, you might occasionally see a situation where you will need to dumb down the processing for a moment so you can understand whether the optimizations that are being offered are causing the failure that you are troubleshooting. A technique I sometimes find myself using is to move momentarily from a VIP configured as the native protocol type (HTTP) to TCP. This will still offer TCP optimizations but will help to understand whether, for example, one of the packet rewriting features is causing the App to fail.

Very rarely have I had to consider going a level further down for troubleshooting purposes and reconfigure the same HTTP VIP as type ANY, such as when deliberately bypassing the inbuilt window-based protection mechanisms to prove raw throughput in a POC. By setting up the VIP as type ANY, we pretty much turned the NetScaler into a Layer 3 Load balancer.

Note

Apart from troubleshooting, there are valid cases where you need the ANY VIP, such as for protocols that use random destination ports to the server.