Book Image

AI-Powered Commerce

By : Andy Pandharikar, Frederik Bussler
Book Image

AI-Powered Commerce

By: Andy Pandharikar, Frederik Bussler

Overview of this book

Commerce.AI is a suite of artificial intelligence (AI) tools, trained on over a trillion data points, to help businesses build next-gen products and services. If you want to be the best business on the block, using AI is a must. Developers and analysts working with AI will be able to put their knowledge to work with this practical guide. You'll begin by learning the core themes of new product and service innovation, including how to identify market opportunities, come up with ideas, and predict trends. With plenty of use cases as reference, you'll learn how to apply AI for innovation, both programmatically and with Commerce.AI. You'll also find out how to analyze product and service data with tools such as GPT-J, Python pandas, Prophet, and TextBlob. As you progress, you'll explore the evolution of commerce in AI, including how top businesses today are using AI. You'll learn how Commerce.AI merges machine learning, product expertise, and big data to help businesses make more accurate decisions. Finally, you'll use the Commerce.AI suite for product ideation and analyzing market trends. By the end of this artificial intelligence book, you'll be able to strategize new product opportunities by using AI, and also have an understanding of how to use Commerce.AI for product ideation, trend analysis, and predictions.
Table of Contents (17 chapters)
Section 1:Benefits of AI-Powered Commerce
Section 2:How Top Brands Use Artificial Intelligence
Section 3:How to Use Commerce.AI for Product Ideation, Trend Analysis, and Predictions

Chapter 10: Delivering Insights with Service AI

Just as artificial intelligence (AI) has enabled product teams to enhance the product life cycle, service teams can now leverage AI to enhance the service life cycle.

As we know, it's not enough to provide a great solution to a customer challenge or problem. The customer insight process and the ensuing service design must be central to any organization that wishes to differentiate itself and deliver a higher-value experience to customers. Now, you can use AI to leverage data and gain actionable insights on how to better serve your customers in the future.

It's important to note that AI cannot read minds. However, it can process vast amounts of data and deliver actionable insights. With AI today, service teams can gain an unparalleled understanding of specific elements of the customer journey, and this can lead them to provide a better service.

In this chapter, we'll cover how to analyze data to better understand...