Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Summary

In this chapter, we discussed the basic Microsoft Teams Phone System terminology and licensing. You learned both basic telephony and networking terms (such as SIP and SBC), as well as Teams-specific terms such as auto attendants and call queues. We also explored the core Teams architecture designs (Calling Plans, Direct Routing, and Operator Connect).

We examined the features of various architectures and also discussed Microsoft's best practices for networking configuration. These best practices included configuring QoS, enabling VPN-split tunneling, and using network planning tools such as the Teams Network Planner tool. Microsoft recommends a network assessment in order to get a clear understanding of your organization's network capabilities. Identifying and remediating network issues will help prevent a poor user onboarding experience.

This foundational knowledge will be important as you learn about designing and configuring Phone System features in Chapter...