Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Configuring Teams voice policies

Teams voice policies allow you to control what features are available to users. By default, all users enabled for Teams Phone and Enterprise Voice will be assigned to the built-in global policy.

You can create additional policies and customize end user experiences.

In this section, we'll look at the following policies:

  • General calling policies
  • Call parking
  • Caller ID policies

Calling policies

Teams calling policies control a myriad of calling features for Teams users, including the following:

  • Ability to make private calls
  • Availability of call forwarding
  • Ability to enable simultaneous ringing to other Teams users or external phone numbers
  • Routing calls to voicemail
  • Group calling
  • User delegation
  • Call recording options
  • Busy on busy
  • Music on hold
  • Web PSTN calling
  • Closed-captioning settings
  • Autoanswer for meeting invites
  • Whether or not SIP devices can be used by...