Book Image

Zscaler Cloud Security Essentials

By : Ravi Devarasetty
Book Image

Zscaler Cloud Security Essentials

By: Ravi Devarasetty

Overview of this book

Many organizations are moving away from on-premises solutions to simplify administration and reduce expensive hardware upgrades. This book uses real-world examples of deployments to help you explore Zscaler, an information security platform that offers cloud-based security for both web traffic and private enterprise applications. You'll start by understanding how Zscaler was born in the cloud, how it evolved into a mature product, and how it continues to do so with the addition of sophisticated features that are necessary to stay ahead in today's corporate environment. The book then covers Zscaler Internet Access and Zscaler Private Access architectures in detail, before moving on to show you how to map future security requirements to ZIA features and transition your business applications to ZPA. As you make progress, you'll get to grips with all the essential features needed to architect a customized security solution and support it. Finally, you'll find out how to troubleshoot the newly implemented ZIA and ZPA solutions and make them work efficiently for your enterprise. By the end of this Zscaler book, you'll have developed the skills to design, deploy, implement, and support a customized Zscaler security solution.
Table of Contents (15 chapters)
1
Section 1: Zscaler for Modern Enterprise Internet Security
8
Section 2: Zero-Trust Network Access (ZTNA) for the Modern Enterprise

Chapter 6: Troubleshooting and Optimizing Your ZIA Solution

After learning how to architect a custom Zscaler Internet Access (ZIA) solution, it is time to put that solution into a day-to-day operation. To make the most out of the deployed ZIA solution, the enterprise administrator needs to take care of a few aspects.

Anyone who has been in any type of steady-state operation will almost immediately tell you that it involves working with trouble reports initiated either proactively created by a network monitoring tool or reactive tickets created by end users over the phone or through a web portal.

These trouble tickets are then routed to a generic help desk, where the associates need to know how to identify a potential Zscaler problem and engage the proper points of contact. For this reason, there needs to be a comprehensive and standardized troubleshooting process documented for the help desk. This documentation needs to include the various points of contact within the enterprise...