Book Image

Zscaler Cloud Security Essentials

By : Ravi Devarasetty
Book Image

Zscaler Cloud Security Essentials

By: Ravi Devarasetty

Overview of this book

Many organizations are moving away from on-premises solutions to simplify administration and reduce expensive hardware upgrades. This book uses real-world examples of deployments to help you explore Zscaler, an information security platform that offers cloud-based security for both web traffic and private enterprise applications. You'll start by understanding how Zscaler was born in the cloud, how it evolved into a mature product, and how it continues to do so with the addition of sophisticated features that are necessary to stay ahead in today's corporate environment. The book then covers Zscaler Internet Access and Zscaler Private Access architectures in detail, before moving on to show you how to map future security requirements to ZIA features and transition your business applications to ZPA. As you make progress, you'll get to grips with all the essential features needed to architect a customized security solution and support it. Finally, you'll find out how to troubleshoot the newly implemented ZIA and ZPA solutions and make them work efficiently for your enterprise. By the end of this Zscaler book, you'll have developed the skills to design, deploy, implement, and support a customized Zscaler security solution.
Table of Contents (15 chapters)
1
Section 1: Zscaler for Modern Enterprise Internet Security
8
Section 2: Zero-Trust Network Access (ZTNA) for the Modern Enterprise

Creating a unified ZIA troubleshooting guide

Either through proactive alerting or reactive ticketing, trouble tickets eventually reach the help desk, and they must be worked upon to resolution. When the enterprise adopts a logical and consistent troubleshooting approach, the resolution time for these trouble tickets can be decreased, thus alleviating the pressure on the Zscaler enterprise administrator.

Basic troubleshooting

The basic information that should be gathered by a help desk associate applicable to many common scenarios is as follows.

Access to IP.zscaler.com

If the end user can log into their computer using domain credentials, they should be asked to open a company-approved internet browser and navigate to ip.zscaler.com. This can tell us if the end user is accessing the web using the ZIA service or through an alternate path. If the end user is not going through ZIA, this web page will say "The request received from you did not have an XFF header, so you...