Book Image

Zscaler Cloud Security Essentials

By : Ravi Devarasetty
Book Image

Zscaler Cloud Security Essentials

By: Ravi Devarasetty

Overview of this book

Many organizations are moving away from on-premises solutions to simplify administration and reduce expensive hardware upgrades. This book uses real-world examples of deployments to help you explore Zscaler, an information security platform that offers cloud-based security for both web traffic and private enterprise applications. You'll start by understanding how Zscaler was born in the cloud, how it evolved into a mature product, and how it continues to do so with the addition of sophisticated features that are necessary to stay ahead in today's corporate environment. The book then covers Zscaler Internet Access and Zscaler Private Access architectures in detail, before moving on to show you how to map future security requirements to ZIA features and transition your business applications to ZPA. As you make progress, you'll get to grips with all the essential features needed to architect a customized security solution and support it. Finally, you'll find out how to troubleshoot the newly implemented ZIA and ZPA solutions and make them work efficiently for your enterprise. By the end of this Zscaler book, you'll have developed the skills to design, deploy, implement, and support a customized Zscaler security solution.
Table of Contents (15 chapters)
1
Section 1: Zscaler for Modern Enterprise Internet Security
8
Section 2: Zero-Trust Network Access (ZTNA) for the Modern Enterprise

Setting up proactive ticketing and alerts

We have already mentioned that reactive tickets are usually created when end users call the help desk or via an online ticketing portal. In this section, we will look at the various ticketing and alerting options available with ZIA. First, let's begin with the native alerting mechanism offered by the ZIA Admin Portal.

ZIA alerts

The enterprise administrator can log in to the Admin Portal and then navigate to Administration > Alerts. On the first tab, Define Alerts, click on the + icon to add a new alert definition. The resulting pop-up window has the following options:

  • Status: Alerts can be in an Enabled or a Disabled state. As a best practice, it is good to start with a new alert definition in a disabled state until the administrator has had a chance to fine-tune the settings.
  • Alert Name: The administrator can select the specific event of interest from the drop-down menu list.
  • Alert Class: Based on the previous...