For a test environment, select a mixed group of users and provide them with the necessary equipment such as a tablet or an extra phone during the test phase. To get a good understanding of the solution and how users will consume the services, it is important to expose a few users from different departments to the solution. Try to restrict the user groups to something that is manageable; we recommend at least five, but no more than 10 in the first phase. Once you move into production, Horizon Workspace will affect all of your users as it becomes the central place they log on to in order to access the tools, data, and applications to get their job done. This is likely to be a major change from how they work today.

Allow time and resources for user training and use your Pilot users as Horizon Workspace Champions. They can then manage the initial user issues.