Book Image

Piwik Web Analytics Essentials

By : Stephan A. Miller
Book Image

Piwik Web Analytics Essentials

By: Stephan A. Miller

Overview of this book

<p>Without web analytics, you are blind on the internet. In order to improve conversions and revenue on your web- site, you need to know what is going on. Piwik gives you this data and unlike Google Analytics, gives you total control over its usage. Unlike Google analytics where the data can be read by Google, Piwik maintains complete confidentiality of your website data. By harnessing the power of your tracked data, you can raise the conversion rates on your website to new heights.<br /><br />"Piwik Web Analytics Essentials" will show you how to install Piwik Open Source Analytics and have you tracking your website’s visitors within an hour after you pick up the book! After that, you will learn how to track custom events and programmatically trigger tracking events. The book continues with ecommerce tracking and advanced Piwik API usage.<br /><br />This book will take you from installing Piwik on your web server to writing custom tracking code for your apps.<br /><br />You will learn goal and event tracking techniques and how to add them to your standard tracking to fine tune your analytics results. Nothing is untrackable using Piwik: ecommerce shopping carts, web apps, phone apps, and more can make use of Piwik tracking capabilities.<br /><br />"Piwik Web Analytics Essentials" will walk you through every step with detailed screenshots and plenty of example code.</p>
Table of Contents (18 chapters)
Piwik Web Analytics Essentials
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface

Chapter 7. E-commerce Tracking

No one knows the need for web analytics more than the e-commerce website owner, web master, or SEO. You are in the customer service business just like any retail store. A customer may not come back to a brick and mortar store because its service is bad. Well, when you have an e-commerce website, most of your customer service will be done by your site itself, whether you like it or not. Unless a customer calls or e-mails you for help, your store will show the customer where the product they are looking for is, will give them details on how to use it, and will be their cashier when and if they decide to check out.

Tracking the activity on your e-commerce website is crucial in guaranteeing that its customer service is constantly improving. And how do you improve a website's customer service? Well, first you have to discover what is making your visitors leave before they become customers. If your checkout form is too complicated or takes too long to load, it is...