Book Image

Reimagine Remote Working with Microsoft Teams

By : Sathish Veerapandian, Harsharanjeet Kaur, Ashok Madhvarayan, Sriram Rajamanickam
Book Image

Reimagine Remote Working with Microsoft Teams

By: Sathish Veerapandian, Harsharanjeet Kaur, Ashok Madhvarayan, Sriram Rajamanickam

Overview of this book

The outbreak of the pandemic has forced the world to embrace remote working and the modern style of virtual business. However, end users may find it challenging to cope with this sudden change in working style, not aware of all the features and remote working tools available to make their life easy. Microsoft Teams is an exceptional platform, adopted by many organizations for unified communication and collaboration, and this book will help you to make the most of its capabilities. Complete with step-by-step explanations and screenshots, this book guides you through the topics that you'll find useful in your daily use of Teams. You'll learn how to manage your teams and projects with Microsoft Teams in a structured and organized way. The book provides hands-on information with a focus on the end user side to help corporate users to increase productivity and become a Microsoft Teams superuser. Finally, you'll explore the most effective ways of using the app with best practices and tips and tricks for making the most of the features available for your scenario. By the end of this Microsoft Teams book, you'll have mastered Microsoft Teams and be fully equipped as a modern collaboration end user to effectively increase your remote work productivity.
Table of Contents (15 chapters)
Section 1 – Managing Your Meetings, Projects, and Workforce
Section 2 – Collaboration, Events, and Communication
Section 3 – All about Security, Client Automation, Teams Etiquette, and Tips and Tricks

Reporting, managing, and resolving issues using Microsoft Teams

The Issue reporting app is a sample app built into the Microsoft Power Platform. This app allows individuals to report, view, and resolve issues. The Issue reporting app is comprised of two tabs once added to the team. One tab is to report issues, and the other tab is to manage issues. The Issue reporting tab is used by frontline workers or end users to report issues and the Manage issues tab is used by managers to create templates, modify the reported issues, assign the issues to individuals for resolution, modify the SLAs, and much more. This app works along with the Tasks by Planner and To Do app. The tasks app is used for assigning tasks and gathers information from the "To Do" list of the individual's Outlook.

Let's walk through the process of installing and using the Issue reporting app in a Teams channel. Adding this app is similar to adding the Employee ideas app, which was discussed in the...