Index
As this ebook edition doesn't have fixed pagination, the page numbers below are hyperlinked for reference only, based on the printed edition of this book.
A
accounts
defining 52
managing 52
action 319
Additional information tab 231, 232
Agenda tab 229
American Customer Satisfaction Index (ACSI®) 261
analytics 151
real-time marketing analytics 153
approval flows 318
Asset library 35
outbound marketing 35
real-time marketing-specific configuration 36
audience, outbound customer journey
updated contact information, using 164-175
automated lead scoring 58
Azure Active Directory (AAD) 296
Azure communication services 18
B
business process flow (BPF) 64, 228
business-to-business (B2B) 52
business-to-consumer (B2C) 52
C
canvas app