Book Image

Troubleshooting System Center Configuration Manager

By : Gerry Hampson
Book Image

Troubleshooting System Center Configuration Manager

By: Gerry Hampson

Overview of this book

Microsoft System Center Configuration Manager is the most popular enterprise client management solution in the world with some of the best features available. Troubleshooting this product, however, is not always as simple as you might want, not least getting to know the hundreds of log files and understanding how the various components work. The book starts with discussing the most commonly used tools for troubleshooting the variety of problems that can be seen in Configuration Manager. It then moves to providing a high level view of the available log files, their locations, what they relate to and what they typically contain. Next, we will look at how we can fully utilize and extend all the available information from the console monitoring pane through to the status messages and down into error logging with some further reaches into WMI, SQL, registry and the file structure. You will then learn what the common error codes mean, how to make sense of the less common ones and what they actually mean with respect to Configuration Manager. Further to this, you will pick up widely acknowledged best practices both from a proactive stance when carrying out your daily administrative tasks and also from a reactive position when the green lights start to turn red right down to a complete failure situation. By the end of the book, you will be competent enough to identify and diagnose the root causes of System Center Configuration Manager administration issues and resolving them.
Table of Contents (16 chapters)
Troubleshooting System Center Configuration Manager
About the Authors
About the Reviewers
Configuration Manager Monitoring Workspace and Log Files

Asset Intelligence synchronization point

The Asset Intelligence synchronization point is a component that rarely arises as a problematic role. The footprint is really quite light, and indeed in a worst case scenario it is no great chore to actually uninstall and reinstall. That said, however, we should know what makes up the Asset Intelligence synchronization point in order to be able to perform some basic troubleshooting before we get to the uninstall stage. The components that make up the component are minimal; we will find a folder located on the relevant server by default in %Program Files%\AIUS. Within that folder we will find just two files:

  • AIUpdateSVC.exe

  • AIUpdateSVC.exe.config

The .exe file is the actual service that represents the synchronization point, and the .config file is, of course, the configuration file for the service. This service is also represented as a Windows service named AI_UPDATE_SERVICE_POINT, which can be stopped and restarted at will from the Configuration Manager...