Book Image

Troubleshooting System Center Configuration Manager

By : Gerry Hampson, Egerton
Book Image

Troubleshooting System Center Configuration Manager

By: Gerry Hampson, Egerton

Overview of this book

Microsoft System Center Configuration Manager is the most popular enterprise client management solution in the world with some of the best features available. Troubleshooting this product, however, is not always as simple as you might want, not least getting to know the hundreds of log files and understanding how the various components work. The book starts with discussing the most commonly used tools for troubleshooting the variety of problems that can be seen in Configuration Manager. It then moves to providing a high level view of the available log files, their locations, what they relate to and what they typically contain. Next, we will look at how we can fully utilize and extend all the available information from the console monitoring pane through to the status messages and down into error logging with some further reaches into WMI, SQL, registry and the file structure. You will then learn what the common error codes mean, how to make sense of the less common ones and what they actually mean with respect to Configuration Manager. Further to this, you will pick up widely acknowledged best practices both from a proactive stance when carrying out your daily administrative tasks and also from a reactive position when the green lights start to turn red right down to a complete failure situation. By the end of the book, you will be competent enough to identify and diagnose the root causes of System Center Configuration Manager administration issues and resolving them.
Table of Contents (11 chapters)
2
2. Configuration Manager Monitoring Workspace and Log Files
10
Index

Troubleshoot Mobile Device Management


Mobile Device Management is a relatively new feature in Configuration Manager 2012 (introduced with Service Pack 1). The R2 version added many enhancements and the feature is growing rapidly in line with Microsoft's monthly release cadence.

The functionality is provided by adding a Microsoft Intune Subscription and Connector to your Configuration Manager site. This is a relatively new technology and the mobile device communication is carried out using a cloud service. Therefore, troubleshooting is not very advanced at this time.

Troubleshooting steps

Component

Troubleshooting Step

You have issues enrolling all devices in Microsoft Intune

This is a general problem rather than a problem with a specific component. There are a number of actions you can perform:

  • Recreate the Intune subscription and Intune connector.

  • Review the sitecomp.log file for errors.

  • Using the Configuration Manager console, verify that the CloudUserSync component has been created.

  • Check...