Book Image

RISE with SAP towards a Sustainable Enterprise

By : Adil Zafar, Dharma Alturi, Sanket Taur, Mihir R. Gor
Book Image

RISE with SAP towards a Sustainable Enterprise

By: Adil Zafar, Dharma Alturi, Sanket Taur, Mihir R. Gor

Overview of this book

If you’re unsure whether adopting SAP S/4HANA is the right move for your enterprise, then this book is for you. This practical and comprehensive guide will help you determine your next steps toward building a business case, while preparing you for all the possible scenarios and enabling you to make informed decisions during implementation. RISEwith SAP toward a Sustainable Enterprise is packed with clear and detailed advice, including a run-through of what it takes to design the landscape using RISE with SAP. As you go through the chapters, you’ll get a solid understanding of precisely what services are available (such as Process Discovery, data migration, the fit-to-standard approach), and which scope items on RISE with SAP should be considered, allowing you to make the most of RISE with the SAP-based model. Finally, you’ll get an overview of different industry-based use cases and how they can be brought to reality with the platform that’s set up on the RISE with SAP offering. By the end of this book, you’ll be able to build a detailed business case to determine if RISE with SAP is the right transformation engine for you, along with a clear idea of optimized landscape design on RISE with SAP that addresses the pain points for your implementation and support activities.
Table of Contents (18 chapters)
Part 1: Overview
Part 2: The Journey with RISE with SAP
Part 3: The Way Forward: The Art of Possible

The UX strategy

We have discussed the customer experience in Chapter 4 and how it affects the top and bottom lines of the business – how customers interact with, engage with, perceive, and buy into the promise you are making, and how you deliver on this promise throughout the customer life cycle will determine the lifetime value of the customer. With technological advances in mobile device capabilities and the influx of the Internet of Everything with 5G and the ability to render content on demand, customers can engage with your company on any preferred device and channel. As a result, businesses can no longer dictate what channels the customers use.

Today, businesses need to adopt the channels customers prefer and create the experiences the users want, of being able to engage with your organization at any given point in time and place. Engagement can happen on the web, on social media, via voice digital assistants, or via messaging conversational assistants. These technological...