Book Image

RISE with SAP towards a Sustainable Enterprise

By : Adil Zafar, Dharma Alturi, Sanket Taur, Mihir R. Gor
Book Image

RISE with SAP towards a Sustainable Enterprise

By: Adil Zafar, Dharma Alturi, Sanket Taur, Mihir R. Gor

Overview of this book

If you’re unsure whether adopting SAP S/4HANA is the right move for your enterprise, then this book is for you. This practical and comprehensive guide will help you determine your next steps toward building a business case, while preparing you for all the possible scenarios and enabling you to make informed decisions during implementation. RISEwith SAP toward a Sustainable Enterprise is packed with clear and detailed advice, including a run-through of what it takes to design the landscape using RISE with SAP. As you go through the chapters, you’ll get a solid understanding of precisely what services are available (such as Process Discovery, data migration, the fit-to-standard approach), and which scope items on RISE with SAP should be considered, allowing you to make the most of RISE with the SAP-based model. Finally, you’ll get an overview of different industry-based use cases and how they can be brought to reality with the platform that’s set up on the RISE with SAP offering. By the end of this book, you’ll be able to build a detailed business case to determine if RISE with SAP is the right transformation engine for you, along with a clear idea of optimized landscape design on RISE with SAP that addresses the pain points for your implementation and support activities.
Table of Contents (18 chapters)
Part 1: Overview
Part 2: The Journey with RISE with SAP
Part 3: The Way Forward: The Art of Possible

The enterprise experience

80% of CEOs believe they deliver exceptional customer experience, but only 8% of customers agree with that (refer to the Further reading section). This results in an experience gap. Failing to meet expectations is detrimental, and being aware that this is happening is crucial, as customers stop spending and employees start to disengage – all due to poor experiences.

The customer experience of any organization has an emotional impact on the moments that matter (customer touchpoints) for customers, which results in a strong brand recall if the experience is positive. Employees have an influencing behavior on customers, which can make or break these moments based on the employee experience. The enterprise experience reflects the values and culture of an enterprise in the trust and loyalty customers build up in the product or service they value. The best-run companies find ways to listen to the real voices of customers every day. It can be through customer...