Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By : Danny Varghese
Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By: Danny Varghese

Overview of this book

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Table of Contents (19 chapters)
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Credits
About the Author
Acknowledgement
About the Reviewers
www.packtpub.com
Preface
Answers to Sample Certification Exam Questions
Index

Conditional formatting


Conditional formatting is a powerful way to draw attention to the data a user most wants to see. When the Conditional Formatting option is selected in the View Settings dialog (pictured earlier), a dialog box appears as shown in the following screenshot:

Here, you can add or delete a conditional formatting rule, or give priority to a rule over other rules by moving that rule up in order. After the rule is created, conditional formatting allows you to define the font size, type, and color of the data displayed due to the rule created. Different colors can be used to illustrate different conditional formatting rules.

A user can add their own conditional formatting rule by simply clicking on Add. Once a new rule is added, the Condition button becomes enabled. By clicking on the Condition button, users can define a set of criteria for the rule. These criteria can include filters based on attributes from CRM for a given record. For example, we can create a rule to highlight...