In this chapter you will cover the following topics:
Introduction to service scheduling
Setting up service scheduling
Scheduling service activities
Report and analyze service activities
Just when you thought Microsoft Dynamics CRM can do everything for your organization from marketing to sales to service, the trend continues. Hopefully by now, you've learned how CRM can help to expand an organization's customer base by using the marketing module, to track opportunities, and sell products and services by using the sales module, and log cases by using the service module. The last piece of out of the box or "vanilla" CRM functionality is in regards to service scheduling.
If cases require resource allocation, CRM's scheduling engine provides a way to manage resources, equipment, and even facilities, in order to help deliver on service requests. Let's look at an introduction into service scheduling.