Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By : Danny Varghese
Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By: Danny Varghese

Overview of this book

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Table of Contents (19 chapters)
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Credits
About the Author
Acknowledgement
About the Reviewers
www.packtpub.com
Preface
Answers to Sample Certification Exam Questions
Index

Unit groups


A unit group contains the base unit in which a product is available. For example, Race2Win Insurance Company bills out its consultants at a certain rate per hour. The base unit in this case can be 1 hour. The unit group is then comprised of all different increments of the base unit. An example of this is a unit group of one consulting day which is equivalent to 8 hours (8 base units). When a unit group is created, a primary unit is needed, which is the core and basic unit from which all other units are created. This may seem a bit confusing at first, but let us try to simplify the definition by providing an example.

Let's take Race2Win Insurance Company's consulting services as an example. They can create a unit group called "One Day" which would contain a quantity of 8 primary units (8 hours). They can also create a unit group called "One Week" which would contain a quantity of 40 primary units (40 hours). To create a unit group, perform the following steps:

  1. Start CRM, go to...