Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By : Danny Varghese
Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By: Danny Varghese

Overview of this book

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Table of Contents (19 chapters)
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Credits
About the Author
Acknowledgement
About the Reviewers
www.packtpub.com
Preface
Answers to Sample Certification Exam Questions
Index

Acknowledgement

1 Corinthians 10:31

To my Lord and Savior Jesus Christ, thank you for loving me. Everything I do and all that I am is because of you. The skills and opportunity to write this book have been a blessing and I owe everything to you.

To my wife Sharon, thank you for being the model of love, patience, and understanding. You've supported me in everything I've ever done and for that I can never repay you.

To my daughter Ariana, you are the absolute joy of my life. I didn't believe in love at first sight until you were born. "For you see, each day I love you more, today more than yesterday and less than tomorrow." – Rosemonde Gérard.

Mom, Dad, Denny, and Daley thank you for your continued support, teaching me to love God, work hard, and seize every opportunity.

Mom and Dad, thank you for raising such a strong Christian woman, making me feel like your son, and taking care of us with unconditional love. Shawn, thank you for being another great brother and supporting me in writing this book.

My friends, whom I consider family, you've helped mold me into the man I am today, keeping me honest and always being there when I've needed anything. Words cannot express what you've meant to me in my life.

My colleagues and friends, including Jeff Shaffer, Bryan Van Antwerp, Darren Liu, Luke Simpson, and Shelley Schmelter, you've helped me to grow professionally and to become a well-rounded technology consultant.

My colleagues and friends at Slalom Consulting including Jason Davis and Giovanni Spiteri, you are two in a long list of excellent managers giving me the support, tools, time, and latitude to pursue any career goal I've had. Jamie Burton, thank you for being the first face of the organization and always being there as a friend whenever I needed one. Charles Fabiano, Sheila Hernandez, Nirnay Patel, Jenny Meilander, Yolande Du Preez, and Stan Ray, you are one of the best and brightest teams I've ever worked with.

Last but not least, a very big thanks to everyone at Packt Publishing for giving me this opportunity. Thank you for your encouragement, guidance, and support throughout this process.