Out of the box, Dynamics CRM provides a service activity volume report. The service activity volume report can be run from the view of reports, or from the view of cases, on the Cases ribbon bar in the Data group, by clicking on the Run Report button, and then selecting the report. It's important to note that no out of the box charts are available. However charts and other reports can be created, as noted in Chapter 3, Managing Marketing Automation Applications – Marketing Lists and Campaigns.
The following screenshot illustrates the service activity volume report. This report displays Subject, Scheduled Start, Scheduled End, Duration, Service Name, and Status Reason of the service activities in a table format for the last twelve months. The filter criteria for this report can be changed. For example, if you want to display service activities for the last six months instead of twelve.
The other option is for the report to display...