Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By : Danny Varghese
Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By: Danny Varghese

Overview of this book

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Table of Contents (19 chapters)
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Credits
About the Author
Acknowledgement
About the Reviewers
www.packtpub.com
Preface
Answers to Sample Certification Exam Questions
Index

About the Author

Danny Varghese is a business applied technology consultant committed to providing clients with highly valued business solutions. His mission is to offer a unique blend of industry, project-management, technical, and customer-support skills to ensure his work supports the strategic objectives of his clients.

His colleagues would describe him as an energetic leader and effective communicator who works productively with clients and all levels of management. It is clear to everyone who works with him, that he is passionate about what he does, and adept in integrating technological advancement with the correct amount of improvement to the business process.

It is this same passion and aptitude that inspired him to take on the challenge of writing this book. He believes in the exponential potential of business and in sharing the knowledge required to attain that potential with others in the community. It is his hope that this book serves as a resource to solving business problems with the highest possible valued solutions.

He has been a consultant at Slalom Consulting for two years. Slalom Consulting has won numerous Microsoft Country Partner of the Year awards, and consistently ranks in the top 10 best places to work by Consulting Magazine and glassdoor.com.