A full listing of these links, in a live format, can be found at http://adaptive-business.com/small-social-book-links/ where you will also find a link to download the needs assessment template that was discussed in Chapter 4, Define Your Social CRM Needs Prior to Any Investment.
For your convenience, we have created a list of links that will take you to tools that we have discussed, articles that we have cited, and some excellent recommended resources for your continued reading. Education in the social sphere is never ending and never stops!