The following is a complete list of articles that were cited in the book:
IBM Reveals Their Predictions About The Future Of Social CRM: http://bit.ly/qnQDYD
2014 CMO's Guideline to the Social Media Landscape: http://cmo.cm/1qNj2Z9
Instructions for converting text to columns: http://bit.ly/1bxczVJ
Salesforce "Getting Started Implementation Guide": http://bit.ly/19zxVCh
Social CRM—New Rules of Engagement—Uses by Department: http://slidesha.re/1cLoPa6
Social Media's Impact on Customer Service: http://bit.ly/1hDB6lW
The Ultimate Cheat Sheet for Mastering LinkedIn: http://bit.ly/1jCxkUi