If you wish to keep up with the latest developments in SCRM, CRM, Sales, Marketing, and Customer Support, these sites provide consistently excellent explorations of these topics. I also suggest that the best way to stay on top of all the latest news from any site that you choose to follow is with an online reader and I would recommend the following sites:
Feedly (recommended reader): http://bit.ly/Nutkwl
Adaptive Business Services: http://bit.ly/1et2qLj
CRM Idol: http://bit.ly/OyqAix
HubSpot free marketing resources: http://bit.ly/1hatAf7
InsideView Blog: http://bit.ly/MrddPk
LinkedIn Learning Center: http://linkd.in/1fC3dye
Mashable: http://on.mash.to/Oymsiz
Maximize Social Business: http://bit.ly/1cLwuFB
Midsize Insider: http://bit.ly/1cjJX3T
Partners in EXCELLENCE Blog: http://bit.ly/1o3kjFP
RazorSocial: http://bit.ly/OymPdb
ReadWrite: http://bit.ly/Oyn6wK
Sales Benchmark Index: http://bit.ly/1k9Og6Q
Sales for Life: http://bit.ly/1haLjmD
Social Media Examiner: http://bit.ly/MYuMqL
Social Media Today: http://bit.ly/1htZ5iz
The Next Web: http://tnw.co/1liWUmV
Social CRM—The Conversation—ZDNet: http://zd.net/1jx4V4G