Book Image

The Small Business' Guide to Social CRM

Book Image

The Small Business' Guide to Social CRM

Overview of this book

Table of Contents (17 chapters)
The Small Business' Guide to Social CRM
Credits
Foreword
About the Author
Acknowledgments
About the Reviewers
Preface
2
Social Business – the Foundation of Social CRM

Acknowledgments

I would very much like to thank and acknowledge the following people.

To God without whose intervention, I would likely be taking a dirt nap instead of writing this book.

To my wife, Denise, and my daughter, Alicia, who have put up with a lot over the years but have always shown me unconditional love and have remained supportive of my goals. I love you both very much!

To Neal Schaffer who has been a good friend and mentor and who also provided me with my first opportunity to write for a larger audience.

To Jennifer Harris who convinced me that I needed to start blogging and then kindly explained to me what a blog was.

To all of the members of NetWorks! Boise Valley who, whether they know it or not, have played a huge part in allowing me to grow professionally!

To all my clients and my friends… thank you for being there for me and allowing me to serve you!