As this is our last section, I wanted to take this opportunity to personally thank you for taking the time to read this book (and for spending your hard-earned money on it!). It is my sincere hope that you will find it to be of value in your quest to implement Social CRM in your business. I have no doubt that, if you follow the principles and guidelines that we have outlined for you, you will be successful and you will reap the associated benefits!

We mentioned a number of tools and platforms during the course of this book, and you can find links to each in the next section. Finally, if you have any further questions, reach out to me on LinkedIn!