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Oracle Siebel CRM 8 Developer's Handbook

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Developer's Handbook

By: Alexander Hansal

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Oracle Siebel CRM 8 Developer's Handbook
Alexander Hansal
Apr, 2011 | 576 pages
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Table of Contents (33 chapters)
Oracle Siebel CRM 8 Developer's Handbook
Oracle Siebel CRM 8 Developer's Handbook
Credits
Credits
About the Author
About the Author
About the Reviewer
About the Reviewer
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
Siebel Tools and the Siebel Repository
Siebel Tools and the Siebel Repository
Siebel Tools user interface
Siebel Repository metadata
Summary
2
Developer Tasks
Developer Tasks
Initializing the local database
Getting object definitions from the server database
Projects and objects
Siebel Tools Options
The development process
Local locking and prototyping
Archiving object definitions
Importing archived object definitions
Comparing object definitions
Searching the Siebel Repository
Integrating external source control systems
Automating developer tasks using command line options
Keeping the upgrade in mind
Summary
3
Case Study Introduction
Case Study Introduction
Background of All Hardware (AHA)
Description of AHA's business processes
Requirements for AHA
Summary
4
Symbolic Strings
Symbolic Strings
Understanding symbolic strings
Creating and using symbolic strings
Using message categories
Localizing Siebel applications
Summary
5
Creating and Configuring Applets
Creating and Configuring Applets
Understanding applets and web templates
Creating and modifying form applets
Creating and modifying list applets
Other applet types
Summary
6
Views and Screens
Views and Screens
Understanding views and screens
Creating and modifying views
Adding a view to a screen
Registering a new view
Summary
7
Business Components and Fields
Business Components and Fields
Understanding business components
Creating joins and fields
Controlling field level behavior
Controlling business component behavior
Summary
8
The Data Layer
The Data Layer
Understanding tables, columns, and indexes
Considerations for custom schema changes
Using preconfigured extension tables
Creating custom columns
Creating custom indexes
Creating custom tables
Applying schema changes to local and server databases
Summary
9
Business Objects and Links
Business Objects and Links
Understanding business objects and links
Creating a child business component on a 1:M extension table
Case study example: Creating links
Case study example: Configuring business objects
Summary
10
Pick Lists
Pick Lists
Understanding pick lists
Case study example: Creating a new static pick list for an existing field
Administering the list of values table
Case study example: Creating dynamic pick lists
Case study example: Reusing existing pick lists
Case study example: Creating pick applets
Case study example: Testing pick list configurations
Constrained and hierarchical pick lists
Summary
11
Multi Value Fields
Multi Value Fields
Understanding multi value fields
Creating multi value fields using the MVG wizard
Case study example: Creating multi value group (MVG) and association list applets
Summary
12
Configuring Access Control
Configuring Access Control
Understanding Siebel access control
Configuring view properties for Siebel access control
Defining business component view modes
Configuring additional object types for access control
Summary
13
User Properties
User Properties
Understanding user properties
Business component and field user properties
Applet, control, and list column user properties
View user properties
Summary
14
Configuring Navigation
Configuring Navigation
Understanding drilldown objects
Creating static drilldowns
Creating dynamic drilldowns
Configuring the thread bar
Configuring toggle applets
Summary
15
Customizing the Look and Feel of Siebel Applications
Customizing the Look and Feel of Siebel Applications
Understanding Siebel web templates
Considerations for customizing the look and feel of Siebel applications
Creating custom web templates
Customizing web pages
Customizing style sheets
Configuring bitmaps and icon maps
Case study example: Using an icon map
Case study example: Replacing the application logo
Summary
16
Menus and Buttons
Menus and Buttons
Understanding the Siebel event framework
Creating applet buttons
Configuring command objects
Case study example: Configuring application menu items
Case study example: Configuring toolbar buttons
Case study example: Configuring applet menu items
Summary
17
Business Services
Business Services
Understanding business services
Preconfigured business services
Testing business services
Case study example: Invoking a business service method from a runtime event
Summary
18
Supporting Integration Interfaces
Supporting Integration Interfaces
Understanding integration objects
Creating internal integration objects
Defining integration component keys
Testing integration objects
Advanced settings for integration objects
Summary
19
Siebel Workflow
Siebel Workflow
Understanding Siebel Workflow
Designing and creating workflow processes
Simulating and testing workflow processes
Publishing, activating, and managing workflow processes
Invoking workflow processes
Case study example: Defining runtime events
Case study example: Decision steps and Siebel operations
Summary
20
Advanced Siebel Workflow Topics
Advanced Siebel Workflow Topics
Exception handling in workflow processes
Subprocesses
Loops and iterations
Advanced workflow techniques
Summary
21
Siebel Task User Interface
Siebel Task User Interface
Understanding the Siebel Task UI
Case study example: Supporting a business process with Task UI
Publishing, activating, and administering tasks
Testing and debugging tasks
Using applet messages
Summary
22
Extending Siebel CRM Functionality with eScript
Extending Siebel CRM Functionality with eScript
Introduction to Siebel scripting
When to use Siebel scripting
Creating a custom business service
Declaring business service methods and arguments
Testing and debugging scripts
Summary
23
Advanced Scripting Techniques
Advanced Scripting Techniques
Browser scripting
Using translatable messages
Tracing
Performance profiling
Summary
24
Deploying Configuration Changes between Environments
Deploying Configuration Changes between Environments
Repository migration
Exporting and importing repository data
Exporting and importing administrative data
Application Deployment Manager (ADM) overview
Summary
Installing a Siebel CRM Self-Study Environment
Installing a Siebel CRM Self-Study Environment
Hardware requirements
Third-party software requirements
Downloading and extracting Siebel CRM software installers
Installing Siebel CRM client software
Importing Code Files
Importing Code Files
Importing Siebel Tools archive files (SIF)
Importing administrative data files
More Information
More Information
Getting trained
Finding information

Understanding Siebel access control

The Siebel sample database is most suitable for exploring how Siebel access control works. We can follow the procedure below to examine how the visibility of service request data is managed by Siebel access control. In the example we will use two different sample user accounts—Casey Cheng, Call Center Agent, and Fred Roberts, Service Engineer—to simulate a typical service center scenario:

  1. 1. Log in to the Siebel Call Center Demo application as Casey Cheng, using CCHENG as username and password.

  2. 2. Navigate to the Service screen.

  3. 3. Click the Service Request List link below the screen bar.

  4. 4. The My Service Requests list is displayed.

  5. 5. Observe that all records in the list have the Owner field set to CCHENG.

  6. 6. In the Help menu, select the About View command.

  7. 7. In the About View dialog, note the name of the current view (Personal Service Request List View) and the name of the list applet (Service Request List Applet).

  8. 8. Click OK to close the About View dialog...

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