Oracle has made the entire Siebel documentation available on its web servers. We can access the documentation library for each version from Siebel 6 and above online or download it from the following internet address: http://www.oracle.com/technetwork/documentation/siebel-087898.html.

Before we start downloading and installing Siebel CRM, we should ensure that we have read and digested the information given to us by the technical writers at Oracle. The following is a list of recommended Bookshelf guides for the ambitious newbie:

Not every trick, bug, or workaround can be found in the official Siebel documentation. While you are reading these lines, somebody encounters a problem or explores some functionality within Siebel CRM. Many Siebel professionals use the Oracle Forums to post questions and findings. Experienced consultants pick up the posts and answer them, so the community has a great place to search for information outside the official documentation.

We can access the Oracle Forums at http://forums.oracle.com.

Customers, partners, and employees of Oracle have access to the Oracle support system, which not only allows creation of service requests, but also searching of the knowledge base of resolved service requests, bulletins, and other documents.

My Oracle Support is a centralized portal for all Oracle products and can be accessed via the URL http://support.oracle.com.

Various channels exist to share findings and knowledge on the internet. Over the past few years, many IT professionals decided to create their own websites, weblogs, or Twitter channels to distribute information on Siebel CRM.

A good starting point for our research in this vast amount of information may be Google's blog search: http://blogsearch.google.com.

The author's blog on Siebel CRM and Oracle Business Intelligence can be found at http://siebel-essentials.blogspot.com.