End users in large corporations often find themselves challenged by complex and lengthy business processes, many of which have to be carried out in Siebel CRM applications. To provide guidance through these business processes, Siebel CRM features the Task User Interface (UI). Siebel developers must thoroughly understand how to create and publish tasks, to mention two of the main topics in this chapter.
The chapter is structured as follows:
Understanding the Siebel Task UI
Creating task applets and task views
Creating tasks
Publishing, activating, and administering tasks
Using applet messages