Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Chapter 10. Summary and Takeaways

 

Most service providers have well-trained and/or experienced project managers, use proven project management methodologies to guide the plan, and have the discipline and rigor to carry out the project plan. Those that are substantially late tend to be fraught with serious issues and with out-of-control changes in requirements and scope—all of which are issues that a service provider must have a plan for and be prepared to deal with. Savvy service providers will highlight the proven track record of their project management methodologies, as well as demonstrate their effectiveness.

 
 --Gartner, Inc.

Congratulations! If you have been following the previous chapters, you now have a good understanding of the principles and architecture of the Microsoft Dynamics Sure Step methodology. You understand the importance of a full life cycle methodology for a business' solution engagements, and how Sure Step provides in-depth coverage to help you achieve success in this...