Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Making your Sure Step adoption program


The previous sections on strategy execution and change management made clear that adopting any implementation methodology is an important but complex and time-consuming endeavor that impacts the entire partner organization. To be successful in this adoption, you need a guiding adoption program, built and envisioned in such a manner that it will help you to overcome typical change and strategy execution pitfalls. You must include essential elements such as these:

  • Confirming the business need and vision

  • Executive communication

  • Assessing your current business practice

  • Identifying and communicating risks and rewards

  • Goal setting and coaching model

In strategy execution, as well as in change management theory, it is emphasized that teams need to be informed and aware about the transformation process that they will go through. Our people will all play a key role in this transformation, so they will need to understand the scenario.

Creating a roadmap

An adoption roadmap...