Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Project management essentials


Developing and implementing smart project management practice requires profound knowledge of the discipline. The project management discipline cannot be digested in one small bite as it encompasses the knowledge of various domains and disciplines. It deals with complex specialties, such as scope management, cost and time management, quality management, human resources management, communications management, and integration and risk management, and it can overlap with other management disciplines. This chapter does not aspire to examine all of these domains, but will take you on a journey to discover some of the most essential elements of managing projects.

A project life cycle and its phases

When talking about project management and implementation methodologies, people spontaneously start talking about their phase-based approach. If you review the content pages of implementation partner websites, you usually see diagrams illustrating a project life cycle broken...