Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Positioning solutions for specific industries


Sure Step provides guidance to solution providers and customers on industry and cross-industry solutions. Sure Step provides an overview of Microsoft Dynamics solution capabilities for the covered industries and cross industries and includes business pain points for select verticals of the industries, which solution providers can use for positioning the solutions to prospective customers.

As the preceding screenshot shows, Sure Step currently provides guidance for the following areas:

  • Industry/Vertical Solutions

    • Manufacturing

    • Public Sector

    • Retail Industries

    • Service Industries

  • Cross Industry/Horizontal Solutions

    • Extended CRM Solutions

    • Customer Care

We will discuss these solutions in the following sections.

Industry/vertical solutions

Microsoft Dynamics has been providing customers with core solution functionality and capabilities for a wide cross section of industry scenarios or workloads, beginning with the Microsoft Dynamics AX 2009 release...